Privacy Policy

Green Star Remodeling, also referred to in this Privacy Policy as “Green Star Remodeling,” “we,” “us” or “our,” respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit https://greenstarremodeling.com (the “Site”), submit an inquiry, request an estimate or consultation, communicate with us, or use our remodeling and construction services.

By using the Site or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

We may collect:

• Name
• Email address
• Telephone number
• Property, mailing or service address
• Project type
• Project description and service requirements
• Appointment and consultation information
• Communications you send to us
• Information submitted through contact forms, estimate requests, telephone calls, emails or other communications
• Payment or transaction information when necessary to provide services
• Any other information you voluntarily provide

Please do not submit sensitive personal information through our general website forms unless it is necessary for your request.

Information Collected Automatically

When you visit the Site, we or our service providers may automatically collect:

• IP address
• Browser type
• Device type and operating system
• Approximate location derived from an IP address
• Pages viewed
• Links clicked
• Date and time of visits
• Referral source
• Website interactions and usage activity
• Cookie identifiers and similar online identifiers

Information From Other Sources

We may receive personal information from:

• Advertising and lead-generation platforms
• Referral partners
• Social-media platforms
• Review websites
• Analytics providers
• Publicly available sources
• Contractors, subcontractors or business partners involved in providing requested services

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Provide estimates, consultations and requested information
• Schedule appointments
• Plan, administer and complete remodeling or construction projects
• Communicate about services, project updates and appointments
• Maintain customer and project records
• Process transactions and payments
• Provide customer service
• Improve our Site, services and customer experience
• Analyze website traffic and performance
• Protect the Site, our business, our customers and others
• Detect fraud, misuse or security incidents
• Send promotional or marketing communications where permitted
• Comply with legal, regulatory, licensing, insurance and contractual requirements
• Establish, exercise or defend legal claims

You may opt out of promotional emails by using the unsubscribe link provided in the message or by contacting us.

3. How We Disclose Personal Information

We do not disclose personal information except as described in this Policy.

We may disclose information to:

Service Providers and Contractors

These may include companies that assist us with:

• Website hosting and maintenance
• Website forms and spam prevention
• Customer relationship management
• Analytics
• Advertising
• Telephone, email and text-message communications
• Scheduling
• Payment processing
• Data storage
• Cybersecurity
• Accounting and professional services

Project Partners

We may disclose information to subcontractors, architects, designers, engineers, suppliers, inspectors or other project-related parties when reasonably necessary to provide requested services.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with law, regulation, subpoena or legal process
• Cooperate with government or regulatory authorities
• Protect our rights, safety or property
• Protect customers or other persons
• Investigate fraud, security incidents or unlawful activity

Business Transactions

Personal information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets or similar business transaction.

4. Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration.

We may use analytics or advertising technologies that disclose online identifiers, device information or internet activity to service providers or advertising partners. Depending on how these technologies are configured, certain disclosures may be considered “sharing” under California privacy law.

Where required by applicable law, eligible California residents may opt out of the sale or sharing of their personal information by contacting us, by using the contact information below, or through a recognized browser-based opt-out preference signal such as Global Privacy Control.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts and similar technologies to:

• Operate the Site
• Remember user preferences
• Protect forms from spam or abuse
• Understand Site traffic and usage
• Measure website performance
• Evaluate marketing campaigns
• Deliver or measure advertising, where applicable

Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a defined period.

You can manage cookies through your browser settings and, where available, our cookie-preference tool. Blocking cookies may affect certain Site features.

6. Do Not Track and Opt-Out Preference Signals

Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to traditional Do Not Track signals, the Site may not respond to those signals.

Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information.

Third-party analytics, advertising or embedded-content providers may collect information about your online activities over time and across different websites, subject to their own privacy practices and your available privacy choices.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide requested services
• Maintain project, warranty and customer records
• Meet contractual obligations
• Satisfy legal, regulatory, accounting, tax, licensing or insurance requirements
• Resolve disputes
• Enforce agreements
• Maintain security and prevent fraud

Retention periods may vary depending on the type of information, the nature of the relationship and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no website, transmission method or storage system can be guaranteed to be completely secure. You provide information through the Internet at your own risk.

9. California Privacy Rights

This section applies to California residents to the extent Green Star Remodeling is subject to the California Consumer Privacy Act, as amended.

Depending on applicable law, California residents may have the right to:

• Know the categories and specific pieces of personal information collected
• Know the categories of sources from which personal information was collected
• Know the purposes for collecting, using, selling or sharing personal information
• Know the categories of third parties to whom information was disclosed
• Request deletion of personal information, subject to exceptions
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit certain uses and disclosures of sensitive personal information, where applicable
• Receive equal service and pricing and not be discriminated against for exercising privacy rights

Submitting a Request

You may submit a privacy request by:

• Email: info@greenstarremodeling.com
• Telephone: +1 800-610-4153
• Online request form: https://greenstarremodeling.com/contact/

We may need to verify your identity before completing certain requests. Verification may require matching information you provide with information already maintained in our records.

You may use an authorized agent to submit a request. We may require proof of the agent’s authority and may ask you to verify your identity directly.

We will respond within the period required by applicable law. Certain requests may be denied or limited where an exception applies.

Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. Telephone and Text Communications

When you provide a telephone number, we may use it to respond to your inquiry, schedule appointments, provide service or project updates, and communicate regarding your request.

Where required, marketing text messages will be sent only with appropriate consent. Consent to receive marketing communications is not a condition of purchasing services. Message and data rates may apply. You may opt out of text messages by replying STOP.

We do not sell mobile telephone information or disclose it to third parties for their own direct marketing purposes, except as necessary to provide communications services or where otherwise disclosed with your consent.

11. Third-Party Websites and Services

The Site may contain links to third-party websites, social-media platforms, review platforms or services. We do not control and are not responsible for the privacy, security or content practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it. A parent or guardian who believes a child has provided information may contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will post the updated policy on this page and revise the “Last Updated” date. If changes materially affect how we handle personal information, we may provide additional notice as required by law.

14. Contact Us

Questions, concerns and privacy requests may be directed to:

Green Star Remodeling
19013 Ventura Blvd, Unit I
Tarzana, CA 91356
United States
Telephone: +1 800-610-4153
Email: info@greenstarremodeling.com
Website: https://greenstarremodeling.com

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See also our Terms of Use.